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RETURN POLICY

All returns require an authorized RMA number assigned by an authorized Dock Builders Supply representative. Please call 1-800-677-4710 for a RMA, or send an email to returns@dockbuilders.com with your order information and the problem and we will contact you shortly.  Merchandise returned without an RMA will be returned to sender. All returns and/or exchanges must be made within 30 days of the date of purchase.

All returns must be returned to Dock Builders Supply freight PREPAID. The RMA number should be clearly marked on all packages.

Please do not use the US Postal Service. It is highly recommended that you use a shipping system that can track your shipment such as UPS, FedEx, Airborne, etc. If your order was sent to you via common carrier, then it will likely will need to be returned using common carrier. Please note that the shipping costs for returns may be higher than the original shipment costs. Please keep in mind that the customer is responsible for ensuring that the merchandise arriving to Dock Builders Supply is in the same condition as when you received it from us.

All merchandise returned NON-DEFECTIVE will be charged a 15% restocking fee. Refunds are calculated based on the purchase price of the merchandise only. All shipping & handling fees are non-refundable. Damaged merchandise, cosmetically or otherwise, is subject to an additional fee on a case-by-case basis (please call for details).

Items showing obvious signs of misuse and/or consumer abuse are not eligible for return. Items returned with missing parts and/or accessories will be charged accordingly.

Items that cannot be returned: Dock coatings/sealants, aluminum ramps, gangways, piling wrap, fiberglass dock boxes, fiberglass dock steps, dock lighting, power pedestals, Tideslides, custom cut lengths of rope and chain, custom made aluminum ladders, Dow Styrofoam billets, filter fabric.

Please allow us up to two weeks for return processing.

Authorized returns should be shipped to:

Dock Builders Supply
Attention: Returns
6202 Powell Road
Gibsonton, FL 33534

Phone (800) 677-4710

 

         

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Copyright © 2017 Dock Builders Supply. All rights reserved.
Prices shown are in U.S. Dollars and do not include freight, applicable federal, state or local taxes, customs duties or export packing charges.
Prices, specifications and availability of items are subject to change without notice. All orders are subject to our Terms & Conditions.